Terms and Conditions

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1. Definitions

In these terms and conditions, the following expressions have the meanings set out below:

  • “Company” means SignalmanID (part of SignalmanAV Limited). SignalmanAV Limited is a company registered in England and Wales with company number 11290499 and registered office at 3 Warners Mill, Silks Way, Braintree, Essex, CM7 3GB.​
  • “Customer” means the person, firm or company placing an order with the Company, including all principals on whose behalf the Customer orders goods.
  • “Contract” means any contract between the Customer and the Company for the sale and purchase of Goods and/or the supply of Services.
  • “Goods” means any smartcard printers, smartcards, accessories or other products supplied by the Company under a Contract.
  • “Services” means any services supplied by the Company under a Contract.
  • “Delivery” means delivery of the Goods by or on behalf of the Company, including direct delivery from a third‑party supplier.
  • “Dispatch Confirmation” means the notification issued by the Company confirming that the Customer’s Goods have been dispatched.
  • “Order” means any order for Goods or Services placed by the Customer with the Company.
  • “Specification” means any technical or other description of the Goods or Services (including quantity, quality, price, weight, performance schedules or other characteristics) referred to in the Contract or prepared in accordance with it.
  • “Intellectual Property Rights” means all patents, trade marks, service marks, trade and business names, registered designs, copyrights, database rights, design rights, inventions, know‑how, confidential information and all similar or equivalent rights, whether registered or unregistered.

“Our site” refers to the SignalmanID website at https://www.signalmanid.co.uk.
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2. Your status

By placing an Order, you confirm that:

  • You are legally capable of entering into binding contracts.
  • You are at least 18 years old.
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3. How the contract is formed

  1. When you place an Order on our site or by email/telephone, you are making an offer to purchase Goods from us.
  2. You will receive an acknowledgement (by email or telephone) confirming that we have received your Order, but this does not mean that your Order has been accepted.
  3. A Contract is formed only when we expressly accept your Order, either in writing or verbally, and you subsequently receive a Dispatch Confirmation or other express acceptance from us.
  4. The Contract will relate only to those Goods and/or Services for which we have provided an Acceptance. We are not obliged to supply any other Goods which may have been part of your Order until we confirm acceptance of those Goods.

4. Our status and third parties

  1. Our site may contain links to websites of third‑party suppliers and partners, whether or not affiliated with us.​
  2. Any purchase of goods or services from third‑party websites (including sites linked from ours) is a contract between you and the relevant third party, and we do not provide any warranty or guarantee as to the quality, suitability or performance of those third‑party products or services; your statutory rights against the third party remain unaffected.​
  3. Where a third party is involved in fulfilling your Order (for example, a logistics partner or drop‑ship supplier), we may share necessary customer information relating to that transaction with the relevant third party for the purpose of processing and delivering your Order.
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5. Consumer rights

  1. If you are contracting as a consumer, and your purchase is made online or at a distance, you may have a statutory right to cancel the Contract within 14 days of receiving the Goods under the Consumer Contracts Regulations, except where an exclusion applies.​
  2. If you exercise this right to cancel, you must notify us in writing and return the Goods to us promptly, in the same condition in which you received them, at your own cost and risk, unless the Goods are faulty or misdescribed.​
  3. You do not have a right to cancel in respect of Goods made to your specifications or that are clearly personalised (for example, custom‑printed smartcards or bespoke configurations), except where they are faulty.​
  4. No other right to cancel shall apply beyond your statutory rights or any express additional rights we may offer in our refunds policy.
  5. You acknowledge that we frequently source Goods from third‑party suppliers. If you attempt to cancel a Contract outside your statutory rights or fail to pay for the Goods, you agree to indemnify the Company for all losses, costs, expenses, damages and liabilities incurred in connection with ordering or supplying such Goods, including costs of purchase from third‑party suppliers and related transport and handling.

6. Availability and delivery

  1. Delivery dates or times stated in the Dispatch Confirmation or otherwise are estimates, and while we will use reasonable efforts to meet them, they are not guaranteed.​
  2. Where no specific delivery date is stated, delivery will ordinarily take place within 30 days of Dispatch Confirmation, unless there are exceptional circumstances.​
  3. Any delivery issues such as lost, damaged or missing items must be notified to us within 14 days of the date of despatch so that we can raise the matter with our carrier or supplier.
  4. Risk in the Goods passes to you on Delivery (or on notification that the Goods are ready for collection, where applicable), as set out in clause 8 below.

7. Orders and specifications

  1. Unless you inform us in writing before the Contract is made, we will be treated as unaware of any special purpose for which the Goods or Services are required or any unusual conditions in which they will be used.
  2. Where we make recommendations based on information you provide, we are entitled to assume that you have given us all relevant information. Provided our recommendation is reasonable on the basis of that information, you bear the risk that the Goods or Services may be unsuitable under the actual conditions of use, application or storage.
  3. We reserve the right (but are not obliged) to make changes to the Specification of Goods or Services to ensure compliance with applicable legal or regulatory requirements, or to implement minor technical adjustments, without materially affecting performance.
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8. Risk and title

  1. Risk of loss of or damage to the Goods passes to you:
    • At the time of Delivery, where the Goods are delivered to your premises or another agreed address; or
    • At the time we notify you that the Goods are available for collection, where the Goods are to be collected from our premises.
  2. Legal title to the Goods will not pass to you until we have received payment in full of all sums due in respect of those Goods and any other amounts outstanding on your account with us.
  3. Until title passes, you will:
    • Hold the Goods as bailee for the Company; and
    • Store the Goods separately from your own goods and those of any third party, clearly marked so that they remain identifiable as the Company’s property.
  4. You may resell the Goods in the ordinary course of business before title passes, provided that:
    • You act as principal in the sale and not as our agent; and
    • You hold the proceeds of sale on trust for the Company, keeping them separate from your own funds in a clearly identifiable account.
  5. Your right to possession of Goods for which we retain title will end immediately if you become bankrupt, insolvent or subject to any analogous event, or if an administrator, liquidator or receiver is appointed over your assets.
  6. You grant us, our agents and employees an irrevocable licence at any time to enter premises where the Goods are stored in order to inspect them or, where your right to possession has ceased, to recover them.
  7. Where any Goods or components are themselves subject to a retention of title clause in favour of our own supplier, we transfer only such title as we hold.

9. Price and payment

  1. Prices for Goods are those listed in our catalogue or on our site at the time of your Order, except in cases of obvious error.​
  2. Unless expressly stated otherwise, all prices are exclusive of VAT and delivery charges, which will be added to the total amount due and shown before you confirm your Order.​
  3. We may change prices at any time, but any changes will not affect Orders which we have already accepted and for which a Dispatch Confirmation has been issued.
  4. If a price is obviously incorrect and the error is unmistakable and could reasonably have been recognised by you as a mispricing, we are under no obligation to provide the Goods at that incorrect (lower) price, even after Dispatch Confirmation.
  5. For card or online payments, payment is generally taken at the time you place your Order, subject to verification of your payment details and availability of Goods. If we are unable to supply the Goods, we will notify you as soon as possible and refund any amounts you have paid.
  6. Credit accounts (where available) are opened subject to satisfactory references. Unless otherwise agreed in writing, payment terms are 14 days from the invoice date. We may invoice on or after Delivery, or (where Delivery is delayed at your request or by your default) from the date Goods are ready for Delivery.
  7. If you fail to make any payment by the due date, we may charge interest and recover our reasonable costs of collection in accordance with applicable UK law.
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10. Refunds and returns

  1. If you believe Goods are defective or not as described, you must notify us promptly and return the Goods for inspection. We will examine the Goods and confirm by email whether a refund, repair or replacement will be provided within a reasonable period.​
  2. Where Goods are confirmed as defective, we will refund the purchase price and any standard delivery charges you paid for sending the item to you, using the same payment method you originally used where reasonably possible.
  3. We will normally process any refund due as soon as reasonably practicable and, in any event, within 14 days of receiving the returned Goods or of confirming that you are entitled to a refund.
  4. We may, at our discretion and subject to applicable law, accept the return of non‑faulty Goods within 14 days of delivery, provided they are returned in their original packaging, unused and in a resaleable condition.
  5. Whether Goods are in a resaleable condition will be determined by the Company acting reasonably.
  6. You are responsible for the cost of returning non‑faulty Goods, and any such returns remain at your risk until received by us.
  7. Goods returned after any applicable return period will not normally be eligible for a refund, unless required by law or agreed by us in writing.
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11. Our liability

  1. We warrant that Goods supplied by us will be of satisfactory quality and reasonably fit for the purposes for which goods of that kind are commonly supplied, subject to any Specification agreed.
  2. Our total liability in connection with any Contract for the supply of Goods or Services is limited to the price you paid for those Goods or Services, except where otherwise required by law.​
  3. Nothing in these terms excludes or limits our liability for:
    • Death or personal injury caused by our negligence;
    • Liability under section 2(3) of the Consumer Protection Act 1987;
    • Fraud or fraudulent misrepresentation; or
    • Any matter in respect of which it would be unlawful to exclude or restrict liability under English law.​
  4. Subject to the paragraph above, we will not be liable for:
    • Loss of income or revenue;
    • Loss of business, contracts or anticipated savings;
    • Loss of profits;
    • Loss or corruption of data; or
    • Any indirect or consequential loss or damage of any kind, whether arising in tort (including negligence), contract or otherwise, even if foreseeable.

12. Written and electronic communications

Certain laws require information or communications to be in writing. When using our site, you agree that most communications with us will be electronic, including email and notices posted on our site. You agree that this electronic communication satisfies any legal requirement that such communications be in writing, without affecting your statutory rights.
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13. Notices

  1. All notices given by you to us must be sent to:
    SignalmanID (part of SignalmanAV Limited)
    3 Warners Mill, Silks Way,
    Braintree, Essex, CM7 3GB.
  2. We may give notice to you at the email or postal address you provide when placing an Order, or by posting a notice on our site.
  3. Notices will be deemed received:
    • Immediately when posted on our site;
    • 24 hours after an email is sent; or
    • Three days after the date of posting of any letter.
  4. It will be sufficient proof of service, in the case of a letter, that it was properly addressed, stamped and posted, and in the case of an email, that it was sent to the stated email address.

14. Transfer of rights and obligations

  1. The Contract between you and us is binding on both parties and their respective successors and permitted assigns.
  2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any rights or obligations under it, without our prior written consent.
  3. We may transfer, assign, charge, sub‑contract or otherwise dispose of a Contract, or any rights or obligations under it, at any time during the term of the Contract, provided this does not reduce your statutory rights.
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15. Events outside our control

  1. We will not be liable for any failure to perform, or delay in performing, any of our obligations under a Contract that is caused by an event outside our reasonable control (a “Force Majeure Event”).​
  2. Force Majeure Events include, without limitation:
    • Strikes, lock‑outs or other industrial action;
    • Civil commotion, riot, invasion, terrorist attack or threat of such attack, war or preparation for war;
    • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
    • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
    • Impossibility of the use of public or private telecommunications networks; and
    • Acts, decrees, legislation, regulations or restrictions of any government or public authority.
  3. Our performance under any Contract will be suspended for the duration of the Force Majeure Event, and we will have an extension of time for performance equal to that period. We will take reasonable steps to bring the event to an end or to find a solution by which our obligations can be performed despite the event.

16. Waiver

  1. If we do not insist upon strict performance of any of your obligations under a Contract or these terms, or if we do not exercise any rights or remedies available to us, this will not constitute a waiver of such rights or remedies.
  2. A waiver by us of any default will not constitute a waiver of any subsequent default.
  3. No waiver by us of any provision of these terms will be effective unless it is expressly stated to be a waiver and communicated to you in writing in accordance with clause 13.

17. Severability

If any provision of these terms or any part of a Contract is held by a competent authority to be invalid, unlawful or unenforceable to any extent, that provision will be severed to that extent from the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.
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18. Entire agreement

  1. These terms and any documents expressly referred to in them constitute the entire agreement between you and us in relation to the subject matter of any Contract and supersede all prior understandings or arrangements, whether oral or in writing.
  2. Each party acknowledges that, in entering into a Contract, it has not relied on any representation, undertaking or promise not expressly set out in these terms.
  3. Nothing in this clause limits or excludes liability for fraud or fraudulent misrepresentation.
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19. Law and jurisdiction

Contracts for the purchase of Goods or Services through our site or by email/telephone will be governed by English law. Any dispute arising from, or related to, such Contracts will be subject to the non‑exclusive jurisdiction of the courts of England and Wales.
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20. Privacy policy

SignalmanID (part of SignalmanAV Limited) is committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018 in relation to the collection, use and protection of personal data. Personal information provided by you will only be used as necessary to process your Orders, manage your account, and, where applicable, to share limited details with third‑party suppliers or carriers to complete delivery, unless we are otherwise required or permitted by law to disclose it.​